Privacy policy

Our Values

At the core of the SMYLS platform lies trust, which entails placing faith in us to handle your information in a responsible manner. As we build our platform and services, we abide by two fundamental principles that serve as our guiding values. These principles aim to provide you with a better understanding of our approach towards safeguarding your information and privacy.

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Your information belongs to you

At SMYLS, we conduct a meticulous assessment of the information required to deliver our services, and we make a concerted effort to restrict our data collection to only what is truly essential. Any information that is no longer necessary is either deleted or anonymized. To ensure that our products are developed and improved in a privacy-conscious manner, our engineers collaborate closely with our privacy and security team. Throughout all our endeavours, we abide by the fundamental principle that your information is your own, and we strive to utilize it solely for your benefit.

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We protect your information

We are committed to safeguarding your personal information, and we do not disclose it to third parties without your consent or a legal obligation. In instances where we are legally required to share your personal information, we will notify you in advance, unless legally prohibited from doing so. Our unwavering stance on protecting your privacy underscores our commitment to ensuring that your personal information is never compromised.

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Why we process your information
Generally, we process your information to fulfill contractual obligations, such as processing payments for your use of the SMYLS platform, or to provide you with their services. These purposes fall under the umbrella of "legitimate interests”. Some examples of these "legitimate interests" include preventing fraudulent activity, providing customer support, enhancing and optimizing our products and services, generating reports and conducting analytics, as well as testing new features and additional services.

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At SMYLS, we ensure that we only process your personal information for these "legitimate interests" after conducting a thorough evaluation of the potential risks to your privacy. To this end, we provide transparency into our privacy practices, giving you greater control over your personal information where appropriate. We also limit the amount of information we collect, and restrict how we use it, who we disclose it to, and how long we retain it. Additionally, we employ robust technical measures to safeguard your information, further minimizing the risk of any unauthorized access or disclosure.

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Your rights over your information

At SMYLS, we are of the opinion that you should be able to access and manage your personal information irrespective of your geographic location. Depending on how you utilize our services, you may have the right to request access to, modify, rectify, erase, transfer to another service provider, limit, or object to certain uses of your personal information (for instance, direct marketing). Please note that exercising any of these rights will not incur additional charges, nor will it affect the level of service provided to you.

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If you purchased a service from a SMYLS-powered clinic or physician and wish to exercise these rights over information about your purchase, you need to directly contact the client or physician you interacted with. We are only a processor on their behalf, and cannot decide how to process their information. We will of course help our clients to fulfill these requests by giving them the tools to do so and by answering their questions.

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Data residency

 
We are a Canadian company, but we work with and process data about individuals across the North America. To operate our business, we may send information outside of your province, or country, including to the United States. This data may be subject to the laws of the countries where we send it. When we send your information across borders, we take steps to protect your information, and we only send information to countries that have strong data protection laws.

How we protect your data

Our team works tirelessly to protect your information, and to ensure the security and integrity of our platform. We limit access to your personal information to our employees and agents who require it to provide you with requested services or complete transactions. Our security measures follow industry standards, including physical, electronic, and procedural safeguards, to protect your information. While no security system is entirely foolproof, we continuously evaluate, refine, and update our technology to stay current with new tools

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